MAJOR SYSTEMS UPGRADE

Due to a major upgrade of our systems, all online and claiming services are currently unavailable and we expect to be back online from 6am (AEDT) Tuesday 6 October. During this time, you won’t be able to access our regular services including our website and mobile app or claiming on-the-spot with a provider like a physio or chiro.

We know you may need to get in touch with us and we’re still here for you.

Our customer care teams are available to help with urgent enquiries, although we appreciate your patience as we will not have access to your information. If you do need to speak with us, please call 13 13 34.

If your question isn’t urgent, email service@hcf.com.au and we’ll respond to you as quickly as possible.

We appreciate your understanding as we make these changes. We'll see you back online shortly.